Terms of Service

A1. The service

Instaquote provides an AI-assisted chat widget that Firms install on their own website, and a firm console at firm.instaquoteai.app. The widget talks to Homeowners about a job, estimates a price from the Firm's own pricing settings (job prices, call-out fees and distance bands, surcharges, business hours, service areas and parts prices, which may be retail prices from Bunnings), and sends the Firm a booking request by webhook or email.

A2. Accounts

1. You must give accurate details and be authorised to bind the business. You must be at least 18.
2. The person who creates the Firm is its owner and can invite staff. You're responsible for everything done under your Firm's accounts and for keeping sign-in details secure. Tell us promptly at support@instaquoteai.app about any unauthorised use.
3. You may sign in with email and password or Google. Google sign-in is also subject to Google's terms.

A3. Your responsibilities

You're responsible for:

1. Your pricing and settings. Instaquote calculates estimates from what you configure. Check your prices, call-out fees, service areas, business hours, parts list and agent settings before turning the widget on, and keep them current. Estimates are only as accurate as your settings.
2. Your work and your customers. You decide whether to accept any job, confirm the final price with the Homeowner, and you alone perform the work. You're responsible for your licences (for example, trade licences), insurance, workmanship, safety, warranties, and compliance with the Australian Consumer Law and trade regulations in your dealings with Homeowners.
3. Responding to bookings and emergencies. Instaquote may flag a job as urgent or tell a Homeowner to call you or emergency services. It isn't an emergency service. You must monitor your booking channel (email or webhook) and respond promptly.
4. Your website and install. Only install the widget on websites you control, register those sites in the console, and keep the embed code intact.
5. Your privacy obligations. You must have a privacy policy on your website that tells Homeowners you use a third-party quoting and booking service (you can link to ours), and handle booking data you receive lawfully.
6. Webhooks. If you configure a webhook, you're responsible for the receiving system, verifying our signature and keeping the signing secret confidential.

A4. Acceptable use

You must not use the service unlawfully or deceptively; misrepresent prices or services to Homeowners; attempt to access other Firms' data; probe, overload or reverse-engineer the service; resell it without our consent; or use it to send spam.

A5. Fees

1. For each booking, the fee is 10% of the ex-GST quote value of that booking. The fee is charged in Australian dollars. The minimum fee is $5 per booking. There is no maximum.
2. The first 5 bookings on a Firm account are free. A payment card is required once those free bookings have been used. We do not charge the fee for the free bookings, and we do not require a card before they are used.
3. From the sixth booking, the fee applies to each booking. We add up the fees for all bookings made in a calendar month and charge the total to the card on file once, shortly after the end of that month, and send you an itemised statement listing each booking and its fee. Card details are collected and stored by Stripe, and you authorise us to charge that card for each monthly total. If no fees are incurred in a month, nothing is charged. There is no separate subscription and no monthly minimum.
4. The fee is calculated on the quote value excluding GST. GST included in a Firm's price to a Homeowner is not part of the fee base. A chat or quote that never becomes a booking is not charged. Instaquote is not registered for GST, so no GST is included in or added to our fees.
5. You can stop using the service at any time by emailing support@instaquoteai.app. Fees already incurred for bookings made before you stop remain payable and are charged in the next monthly charge.

A6. Homeowner data: how we handle it for you

1. We collect and use Homeowner personal information (name, email, mobile, job address, conversation, photos and videos, quote and booking details) on your behalf and only to provide, secure, support and improve the service, as described in our Privacy Policy.
2. We use the subprocessors listed in our Privacy Policy, including Cloudflare (hosting, storage and email routing), Stripe (card storage and payments), Google (sign-in and Maps/Places), AI model providers (OpenAI-compatible hosts, Anthropic and Google), Resend (transactional email), Sentry (error monitoring), PostHog (product analytics) and Bunnings (parts prices, with no Homeowner personal information). Vercel and Railway are legacy hosts being phased out and may still process service data until they are decommissioned. We'll update the Privacy Policy list when it changes.
3. We keep reasonable security measures in place. We'll notify you without undue delay, and aim to do so within 72 hours, after becoming aware of a data breach affecting your Homeowners' data, and cooperate with you on any Notifiable Data Breaches assessment.
4. Homeowner photos and videos are deleted automatically 7 days after a case closes, and in any case within 30 days. Other data follows the retention periods in our Privacy Policy. When your account closes, we'll delete or de-identify your data within 90 days. Before that, you can ask us for an export at support@instaquoteai.app.
5. We may use aggregated or de-identified data, which does not identify you or any Homeowner, to improve the service, including the AI assistant.

A7. Intellectual property

We own the Instaquote software, widget, AI prompts and brand. We grant you a non-exclusive, non-transferable licence to use the service for your business while these Terms are in force. You own your business content (logo, prices and settings) and the booking data about your customers, and you give us a licence to use it to provide the service. If you send feedback, we can use it freely.

A8. Availability and changes

We aim to keep the service available but don't guarantee it will be uninterrupted or error-free. We may change or improve features, and we'll give reasonable notice of changes that materially reduce the service. We may suspend the widget or an account to protect the service, Homeowners or other Firms (for example, security incidents, abuse or unpaid fees), with notice where practical.

A9. Term and termination

You can stop using the service and close your account at any time by emailing support@instaquoteai.app. We can end these Terms with 30 days' notice, or immediately if you seriously breach them. Sections A6.4, A7, A10, A11 and Part C survive termination.

A10. Liability (Firms)

1. Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law (ACL), or other law that can't lawfully be excluded ("Non-Excludable Rights").
2. Estimates. You acknowledge that quotes produced by the service are AI-assisted estimates based on your settings and the information a Homeowner provides. They may be incomplete or wrong (for example, the Homeowner describes the problem inaccurately, photos are unclear, parts prices change, or the job needs more work on site).
3. Limitation. Where our liability for failure to comply with a consumer guarantee can be limited, it is limited, at our option, to supplying the services again or paying the cost of having them supplied again.
4. To the maximum extent permitted by law and subject to section A10.1: (a) we aren't liable for indirect or consequential loss, or for loss of profit, revenue, jobs, data or goodwill; (b) we aren't liable for loss arising from your pricing or settings, from a Homeowner's information, from a job you perform, or from a booking you don't receive because of your own systems (for example, email filtering or your webhook receiver); and (c) our total aggregate liability arising out of or in connection with these Terms is limited to the greater of A$100 and the fees you paid us in the 12 months before the claim.
5. Each party's liability is reduced to the extent the other party caused or contributed to the loss.

A11. Indemnity

You indemnify us against third-party claims arising from the work you perform for Homeowners, your pricing and representations to Homeowners, or your breach of law or these Terms, except to the extent the claim is caused by us.

B1. Who you're dealing with

The widget is provided by Instaquote on behalf of the trades business whose website you're on (the Firm). Any job, price agreement and work is between you and the Firm. Instaquote doesn't perform the trade work, doesn't employ the Firm's tradespeople, and isn't a party to your contract with the Firm.

B2. Quotes are estimates

1. The price shown in the widget is an AI-assisted estimate calculated from the Firm's own prices and the information and photos you provide. It may include a call-out fee based on distance and parts priced from retail supplier data.
2. It is an estimate for the Firm to confirm with you. The price may change after the Firm assesses the job (for example, if the problem is different from what was described, access is difficult, or extra parts or labour are needed).
3. The assistant's diagnosis is general information to help the Firm prepare. It isn't professional advice, and you shouldn't rely on it to attempt repairs yourself.

B3. Emergencies

The widget isn't an emergency service. If there's a risk to life, health or property (for example, flooding, a gas smell or electrical danger), call 000 or the relevant emergency service, and turn off the water or gas supply if it is safe to do so. A booking request doesn't guarantee that the Firm will attend, or when.

B4. Booking requests

Submitting your details sends a booking request to the Firm. The Firm will contact you to confirm. You agree the information you give (name, email, mobile, address, description and photos) is accurate and that you're entitled to request work at that address. Only upload photos you're happy for the Firm and Instaquote to see, and avoid including other people.

B5. Acceptable use

Don't misuse the widget (for example, false bookings, abusive content, or attempts to interfere with the service or extract its instructions).

B6. Your consumer rights

You have rights under the Australian Consumer Law that can't be excluded. Your rights about the trade work itself are against the Firm. To the extent Instaquote supplies services to you, nothing in these Terms limits your Non-Excludable Rights. Otherwise, and to the extent permitted by law, Instaquote isn't liable for the Firm's work, prices or failure to attend, or for losses arising from reliance on an estimate.

B7. Privacy

Our Privacy Policy explains how your information is handled. We share it with the Firm so it can respond to you.

C1. General terms

• Governing law. Victoria, Australia. The parties submit to the courts of Victoria and to courts entitled to hear appeals from them.
• Disputes. Contact us first at support@instaquoteai.app. We'll try in good faith to resolve the dispute within 30 days before either party starts proceedings, except for urgent injunctive relief.
• Changes to these Terms. We may update these Terms. We'll give Firms at least 30 days' notice of material changes by email or in the console. Continued use after the change date means acceptance.
• Assignment. You may not assign these Terms without our consent. We may assign them to a successor of our business with notice.
• Force majeure. Neither party is liable for delay caused by events beyond its reasonable control, including outages of third-party infrastructure such as cloud or AI providers.
• Entire agreement and severability. These Terms are the whole agreement on their subject. If a clause is unenforceable, it is read down or severed and the rest continues.
• Notices. To us at support@instaquoteai.app. To Firms at the owner's account email.

Contact

Henry (Harry) Pickering trading as Instaquote, ABN 38 193 580 481
Victoria, Australia
Email: support@instaquoteai.app
Website: https://instaquoteai.app (opens in a new tab)